American Performance Products - Shipping Policy
Shipping PolicyDamaged Merchandise:
It is important that you check your shipment right away for possible damage to your parts. If your order was damaged in shipment immediately notify your freight carrier, United Parcel Service, Federal Express or your local Post Office, whichever delivered the merchandise. Save all boxes and packaging material for their inspection. They will inform you if they wish to pick up the damaged goods. After notifying the carrier, UPS, FedEx or the Post Office, contact American Performance Products at 1-321-632-8299 with your name, invoice number and details of the problem.Do not return damaged merchandise directly without a return authorization RGA number from American Performance. NEVER return damaged merchandise without being instructed by us to do so. This may jeopardize the claim with the delivery company and/or our ability to replace it at no charge
Check the contents of the shipment box, package or envelope as soon as you receive it. Make sure that everything you ordered and paid for has been sent to you. Check each item against the yellow invoice that is sent with each shipment. If you find an article missing, check the invoice to be sure that it is not back-ordered or shipped directly from the manufacturer. If you determine that an item or items are missing, report the exception to us within 5 days by letter or phone. Enclose a copy of your sales invoice.
If an item is sent incorrect or not what you expected and you wish to return it, you may do so within 14 days from date of shipment. Call American Performance for a return authorization RGA at 1-321-632-8299. Carefully repackage the item and return it to us insured via United Parcel or FedEx. If you choose to use the Postal Service, make sure the article is insured. Enclose a note of explanation for the return stating if the item is to be exchanged or if a refund is to be issued. Include a copy of your invoice. All returned items are subject to a 20% restocking fee.